Shipping Policy
At Solira Nova, we are committed to delivering your orders in a reliable and transparent manner.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Fees
We offer free standard shipping on all orders.
Delivery Timeframes
Estimated delivery timelines are as follows:
- Nairobi: 7–14 business days
- Other locations within Kenya: 8–15 business days
- International: 10–20 business days
These timelines include order processing, sourcing, and delivery through our logistics partners.
Order Tracking
Tracking information will be provided via email (please provide your email address while placing an order) once your order has been dispatched. Please allow a few days for tracking updates to become active.
Order Changes and Cancellations
Once an order has been processed and shipped, it is considered in transit and cannot be canceled, modified, or refunded.
If you need to make changes to your order, please contact us at info@soliranova.com within 24 hours of placing the order.
We cannot guarantee changes after this period as orders may already be processed.
Delivery Issues
- Incorrect address: Please double-check your address before completing your order. Solira Nova is not responsible for delays or losses caused by incorrect addresses.
- Lost or stolen packages: Once marked as delivered by the courier, Solira Nova is not responsible for lost or stolen packages.
- Damaged items: If your order arrives damaged, contact us immediately with photos, and we will assist you.
Questions
If you have any questions regarding shipping or your order status, please contact us at info@soliranova.com or WhatsApp us at 0742982220